About the Company
We are a fast-paced, innovative startup revolutionizing how applicant screening, verification, and financial leasing/loan products are delivered. Our mission is to simplify and streamline the process of verifying applicants for various financial products, ensuring both speed and accuracy. We're passionate about leveraging technology to provide users a seamless experience and help businesses make smarter, faster decisions.
Job Role
VeriFast is looking for a Technical Support Specialist to handle customer inquiries and technical issues primarily through Zendesk. You will assist users who encounter difficulties during the verification process, troubleshooting technical issues and ensuring a seamless experience. The ideal candidate is detail-oriented, tech-savvy, and skilled at breaking down complex concepts for non-technical users. This is a fully remote role.
Job Requirements
Technical Support & Ticket Management -Respond to and resolve Zendesk tickets related to software issues, account access, and troubleshooting. -Provide first-level technical support via email, chat, and ticketing system. -Maintain accurate records of customer interactions and resolutions in Zendesk. Customer Experience & Problem-Solving -Diagnose and troubleshoot technical issues, escalating more complex cases when necessary. -Guide users through step-by-step solutions, ensuring clarity and efficiency. -Identify recurring issues and suggest improvements to enhance user experience. Collaboration & Continuous Improvement -Share customer insights with product and development teams to improve platform usability. -Work closely with cross-functional teams to refine support processes and automation opportunities. -Participate in ongoing training to stay updated on product features and troubleshooting techniques.
Nice to Have
-Familiarity with Jira for bug tracking is a plus.